Frequently Asked Questions About Shopping at MVP Motorsports

Frequently Asked Questions About Shopping at MVP Motorsports, Inc.

Terms of Ordering (Info about Returns, Special Orders, Warranties, Legal, etc.)
Location & Address Information
International Orders
Security of Credit Card
Sales Tax
Payment Methods
Shipping Charges
Tracking My Order
Returns
Backorders
Your Privacy
When will my order ship
How To Contact Us

Where is MVP Motorsports located and how do I get there?
We are located just 5 minutes from Fort Worth, Texas and 15 minutes from Texas Motor Speedway.
From Forth Worth: From the North I-35 / 820 intersection (Fossil Creek District) go North on I-35 about 3 miles and exit Hwy 287 North. Continue on Hwy 287 for about 5 miles and exit the Blue Mound / Willow Springs exit. Take a right at the stop sign right after you exit and make an immediate left onto our private 1/2 mile concrete dragstrip / driveway.
From Texas Motor Speedway: Go South on I-35 about 10 miles. Exit Hwy 287 North, then follow the same directions as listed above.

Our physical address is:
301 Center Court Dr.
Bridgeport, TX 76426
Send ALL UPS, FedEx, and Courier-type packages & letters to this address. DO NOT SEND REGULAR MAIL HERE!!

Our US Postal Service Address is:
PO Box 163888
Fort Worth, TX 76161

Can I order if I live outside of the United States?
We do accept international orders, with certain conditions. We do ship to APO/FPO Military addresses and accept credit cards as payment, as long as that address verifies with your credit card company. All other international orders must be prepay or wire transfer only. Our online system does not allow the completion of online orders at this time. Please contact us via e-mail at sales@mvpmotorsports.com to discuss placing an order with us.
We use many shipping companies to delivery our parts around the world. Unless you specify, we reserve the right to use any courier of our choice (UPS, FedEx, DHL, US Postal Service, etc.). You the customer are responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose Airport delivery from MVP), airport handling fees, paperwork fees, and any and all other charges and fees in regards to clearing your parts through Customs of your country and paying your country’s related taxes.

Is it safe to use my credit card for an online purchase?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the MerchandiZer (tm) system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer) Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at (817) 439-4888. All account information submitted to us is safely isolated from unauthorized Internet access.

Do I have to pay sales tax?
Sales tax will only apply to residents of Texas, but not to any other US state or the rest of the world. The tax rate is 8.25% and is added only to products, not to shipping expenses.

How can I pay for my order?
We accept Visa, MasterCard, Discover and American Express. We also accepts checks and money orders. Orders paid by check will usually not be processed until the funds have been verified & cleared our bank which can take up to 2 weeks. We also ship COD, please read our Terms for more details on COD services.
If you are sending a check, please make the check payable to MVP Motorsports, Inc.
Send the check to:
MVP Motorsports, Inc.
PO Box 163888
Fort Worth, TX 76161

How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes (if applicable) are clearly displayed before you confirm your order. If you are ordering a body kit, shipping internationally, shipping to APO/FPO, or if the UPS server is down, you will be given a cost of $0.00 for shipping. We will e-mail you the correct cost before we finalize your order.

How do I track my order?
There are two ways to track your order. First, when the order ships from here you will receive an e-mail from pkginfo@ups.com that says MVP Motorsports has sent you a package. Second, if you ordered online, you can go to the "You and Your Order" page and you will receive details about any outstanding or back orders, and their status. This only works if you placed your order online. If you called your order in, you will be e-mailed a tracking number.

What if I need to return my order?
Please see our Terms page for full details and conditions on Returns. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS, insured US Postal Service, or some other insurable and trackable shipping service for your protection. IF YOU DO NOT INSURE THE BOX AND THE PRODUCT ARRIVES DAMAGED OR DOES NOT ARRIVE HERE THEN YOU WILL NOT RECEIVE ANY REFUND OF ANY KIND, PERIOD! Do not send a Return in to us without an RGA number. Read our Terms page for more details on this.

What does MVP Motorsports do to protect my information?
We have taken every precaution to protect all of your personal information. Only assigned persons here have information to your credit card, and your card number never appears on any paper. We do NOT sell your e-mail address or any other information about you to any third party company.

When will my order ship?
If your order is placed before 2:00 P.M. CST, your order will ship the same day unless notified otherwise. If your order is placed after 2:00 P.M. CST, your order will ship the following business day. If the item you have ordered is not in stock we will notify you with an approximate date of when it will ship.

Have questions we didn't answer?
If you have additional questions, please E-mail us at sales@mvpmotorsports.com or call our Customer Service Department at (817) 439-4888. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you. Please write your thoughts in our Feedback Form so that we can make any helpful improvements.